Low Income Household Water Assistance Program (LIHWAP)

​​​​LIHWAP was authorized under two separate federal appropriations as part of an emergency effort to respond to COVID-19. LIHWAP does not have a permanent or ongoing statutory authorization or appropriation beyond December 31, 2023. LIHWAP benefits assist low income households with their water and sewer bills. 

Benefits are determined with a tiered approach in the following priority order: 

  1. Households currently disconnected 
  2. Households with a pending disconnection notice
  3. Households that owe a current water bill

Energy Services, Inc. (ESI) is administering LIHWAP statewide. Applicants must first complete a Wisconsin Home Energy Assistance Program (WHEAP) application to be determined eligible for LIHWAP. Customers can call ESI to apply for LIHWAP at 1-833-426-9472 or apply online at wiscon​sinwater.help.​


LIHWAP Brochure

LIHWAP Plan Federal Fiscal Years 2021-2023

LIHWAP Vendor Guide